Terms and Conditions

1. Booking & Payment

1. A booking is confirmed only after successful payment through Razorpay at the time of submission.
2. The amount charged is calculated based on your property type (Flat/Commercial), BHK or built-up area, and the road distance between our shop location and your property, as shown in the price summary before payment.
3. The estimated charge shown at the time of booking is final once payment is completed and will not be revised afterward, including in cases of incorrect address or location pin placement by the client.

2. Refund Policy

1. All payments made for a consultation booking are non-refundable under any circumstances, once the booking is confirmed and payment is successful.
2. This applies regardless of the reason, including change of mind, client unavailability at the scheduled time, incorrect details submitted by the client, or dissatisfaction with the scheduled slot.
3. No partial or prorated refunds will be issued if a consultation is cut short or missed due to the client's absence.

3. Rescheduling

1. A confirmed booking may be rescheduled up to 24 hours before the selected date and time, subject to slot availability.
2. Rescheduling requests must be raised through our official contact channel; slots cannot be changed by simply submitting a new booking.
3. Each booking may be rescheduled only once. Repeated rescheduling requests may not be accommodated.

4. Consultation Timing

1. Clients should be available and reachable at the preferred date and time slot selected during booking.
2. A grace period of 10 minutes is provided from the scheduled slot start; beyond this, the appointment may be treated as missed, without refund.

5. Location & Address Accuracy

1. Distance-based pricing is calculated using the location pin, search result, or current location set by the client on the map at the time of booking.
2. Clients are responsible for accurately placing the map pin on their building/society and providing the correct flat, house number, and address details separately.
3. VastuAura is not liable for pricing discrepancies arising from an incorrectly placed pin or inaccurate address information provided by the client.

6. Nature of Consultation

1. Vastu consultation services provided are advisory in nature and based on the property details, photographs, and information shared by the client.
2. We do not guarantee specific outcomes, results, or life changes from implementing the recommendations provided.
3. Any structural, financial, or personal decisions made based on the consultation are the sole responsibility of the client.

7. Cancellation by VastuAura

1. If a confirmed consultation is cancelled from our end due to unavoidable circumstances, the client will be offered either a rescheduled slot or a full refund, at our discretion.

8. Privacy

1. Personal information, property details, and location data shared during booking are used solely for the purpose of providing the consultation service and will be kept confidential.

9. Changes to These Terms

1. VastuAura reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of the booking service constitutes acceptance of the updated terms.

10. Contact

1. For questions regarding these terms, rescheduling, or booking issues, please reach us at hello@vastuaura.com or +91 98765 43210.